FAQ

Q: Does transportation at room temperature affect the activity of your reagents?
A:Shipping and temporary storage for up to 1 month at room temperature has no detrimental effects on the quality of Solis BioDyne`s Taq DNA polymerases. Routine is still storage: -20ºC.

Read more about our technology from here and contact our technical support if you have additional technical questions.


Q: Is it possible to divide guaranteed 1 month at room temperature in shorter periods or will the activity go down after first exposure to room temperature?
A: Guaranteed stability for one month can also be divided in several shorter periods and the days of exposure to room temperature should sum up to 30 or less all together. Enzymes remain fully active after undergoing up to 50 freeze and thaw cycles within their shelf life.


Q: Who are your customers and where are they located?
A: Our reagents are used by many researchers and biotechnology companies worldwide. We are happy to have customers in leading scientific institutes in Austria, Germany, Ireland, Switzerland, UK, USA and elsewhere.


Q: Do you offer free samples of your products?
A: We offer free samples of our entire product range. The customer is asked only to pay a transportation cost of EUR 35. This transportation cost will be deducted from the first purchase order. Please read more about our sample policy from here.


Q: How are your products shipped and how much does delivery cost?
A: Our products are shipped via courier service DHL. If you have a contract with another courier service, we will be pleased to use the company of your choice. Transportation of our products costs nothing, if purchase orders exceed EUR 250 for first orders and EUR 1000 for re-orders. In case of smaller purchase orders, we ask our customers to be so kind as to cover a transportation cost of EUR 35. Read more about our shipping policy from here.


Q: Do additives like reaction buffers and MgCl2 come with the product or do I have to buy them separately?
A: All necessary additives are supplied with our products free of charge. You will find it specified under each product on product pages. 


Q: Do you ship outside of EU?
A: Yes, we have a broad network of distributors all over the world. Feel free to send us a request to enquire about the fastest way of delivery to your region.

 

Q: What are the customs duties on your products outside EU?


A: Custom regulations and duties vary from country to another. Please check with your local customs and refer to this document about customs regulations before ordering.

 

Q: I do not have an account online; Can I still place an on-line order?
A: In order to place an order online, you must first sign in. You will get password in 24 hours (within working days). Sample orders can be placed without registration.

 

Q: Which payment options do I have?
A: We accept payments via wire transfer, credit card and PayPal. Please read our ordering conditions or contact us to find most suitable payment option for you.

 

Q: If I do not have a credit card, can I still order online?
A: Yes, please select your preferred method of payment in Cart. We accept payments via wire transfer.

Contact:

E-mail: solis@sbd.ee

Tel: +372 740 9960

Skype: solis.biodyne Skype Me™!

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