Orders Can Be Placed:
- Your name; Name of institution
- Product name and catalogue number; Specifications regarding additives
- Shipping and invoice address (if different)
- Order number (if applicable)
*Client information will be used by Solis BioDyne for internal purposes only. When necessary (no direct sales in clients area) Solis BioDyne will forward contact information to one of our local distributors.
Unless otherwise stated, all shipments will be arranged via DHL. If you wish your order to be shipped by a different carrier, please contact us.
After receiving an order during working hours (Monday to Friday, 8AM to 5PM, +2 UTC) order confirmation is sent out within one working day. If the prepayment is needed, client will be informed. In most cases orders are shipped in 1 - 3 working days.
All shipments are sent out at room temperature (without blue -or dry ice and insulation boxes). Thanks to Stability TAG Technology shipping and temporary storage for up to 1 month at room temperature has no detrimental effects on the quality of Solis BioDynes products.
In case of free samples, the purchaser is expected to cover the shipping cost of express courier service (€35). Shipping cost of sample order will be deducted from the first product order.
Shipping cost for orders exceeding €1000 will be covered by Solis BioDyne.
Starting from order value €200 shipping cost €35 will apply.
For product orders smaller than € 200 shipping cost €50 will apply.
Shipping cost will be added to the invoice.
NB Please contact us for shipping cost estimation in case of domestic (Estonia) and US delivery!
Taxes and Other Charges
Any additional taxes, fees or charges imposed by any governmental authority or bank shall be paid by client in addition to the prices quoted or invoiced.
For non-EU shipments, please consult with a broker prior shipment and let us know if any additional documents are required in your country. As a default we include to a non-EU parcel: invoice, manufacturer declaration, MSDS, an export declaration in case of orders exceeding 1000 € (and guideline 1110 for US deliveries). Solis BioDyne is not liable for import duties and taxes or delays caused by the brokerage procedure.
Solis BioDyne is approved exporter (customs authorisation No EE072/2015) for the following countries: Norway, Chile, Switzerland, Israel, Icland, Lichtenstein, Algeria, Tunisia, Egypt, Jordan, Bosnia and Herzegovina, Serbian, Montenegro, South Africa, Mexico, South Korea, Madagascar, Mauritius, Morocco.
Solis BioDyne accepts payments by wire transfer; in our E-Shop also by credit cards (VISA, Master Card) and PayPal payments. Checks are not accepted as a payment method.
For secure online transactions SSL, MasterCard SecureCode and Verified by Visa are used.
All credit card payments are effected in EUR. If applicable, the exchange rate is calculated according to the daily exchange rates of Bank of Estonia; the invoice will be issued in the currency displayed in your shopping chart.
Solis BioDyne has no access to your credit card data. The payment is processed and data is stored in secure servers of the payment gateway, provided by NETS Estonia AS, Laki str. 12, Tallinn, ESTONIA, certified service provider for Visa, MasterCard, American Express, JCB, Diners. Solis BioDyne will get only a confirmation of successful payment.
Credit card payment fee or Paypal payment fee will be added to your invoice.
Cancellations and Return Policy
If the order has been cancelled before it has been shipped out please contact Solis BioDyne and no charges will be applied. If the payment has been made, Solis BioDyne will transfer the funds back to the purchaser account (transfer charges will be deducted).
When the client has submitted an order to Solis BioDyne and order confirmation has been accepted, the client shall not have the right to return goods as expiration period of the goods is limited and upon returning goods, Solis BioDyne would be unable to make sure whether packaging of the goods has been opened by client or not (2011/83/EC, article 16
). In case of problems with the performance of our products, please contact Solis BioDyne and we will find the best solution together. If wrong product has been sent out by accident, Solis BioDyne will replace the products without any charge.
Swedbank AS, IBAN: EE692200221005142234, SWIFT/BIC.: HABAEE2X
Bank Address: Liivalaia 8, 15040 Tallinn, Estonia.
PRICES SHOWN ON THE WEBSITE ARE VALID UNTIL THE END OF THE CURRENT CALENDAR YEAR.